ITIL ITIL-4-FOUNDATION VALID EXAM PREP - ITIL-4-FOUNDATION VALID EXAM FORUM

ITIL ITIL-4-Foundation Valid Exam Prep - ITIL-4-Foundation Valid Exam Forum

ITIL ITIL-4-Foundation Valid Exam Prep - ITIL-4-Foundation Valid Exam Forum

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ITIL 4 Foundation Exam is designed to evaluate a candidate's understanding of the ITIL framework, including key concepts, principles, and practices. ITIL-4-Foundation Exam covers topics such as service management, service value system, service value chain, and ITIL practices. It is a multiple-choice exam that consists of 40 questions and takes 60 minutes to complete. Candidates who pass the exam receive the ITIL 4 Foundation certification, which demonstrates their knowledge and understanding of the ITIL framework. ITIL 4 Foundation Exam certification is highly valued by employers and can help professionals advance their careers in IT service management.

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ITIL 4 Foundation Exam Sample Questions (Q152-Q157):

NEW QUESTION # 152
What are the ITIL guiding principles used for?

  • A. To ensure that an organization's performance continually meets stakeholders' expectations
  • B. To direct and control an organization
  • C. To help an organization make good decisions
  • D. To identify activities that an organization must perform in order to deliver a valuable service

Answer: C


NEW QUESTION # 153
Which practice conducts reviews to validate that services are covering the needs of the customer?

  • A. Service desk
  • B. Monitoring and event management
  • C. Service level management
  • D. Change enablement

Answer: C

Explanation:
The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1. This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2. References: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 37; ITIL 4 Practice Guide: Service Level Management, page 7.


NEW QUESTION # 154
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

  • A. Information and technology
  • B. Organizations and people
  • C. Partners and suppliers
  • D. Value streams and processes

Answer: C

Explanation:
Explanation
This dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services. This dimension also incorporates contracts and other agreements between the organization and its partners or suppliers2.


NEW QUESTION # 155
Which value chain activity ensures that ongoing service activity meets user expectations?

  • A. Plan
  • B. Obtain/build
  • C. Engage
  • D. Deliver and support

Answer: C


NEW QUESTION # 156
Which is handled as a service request?

  • A. An emergency change to implement a security patch
  • B. An investigation to identify the cause of an incident
  • C. The failure of an IT service
  • D. A compliment about an IT support team

Answer: C


NEW QUESTION # 157
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